DELIVERY AND SHIPPING
Completed product orders usually ship within 24 hours of the order, except for weekends and holidays, in which case they will ship the next business day. Products ship from Dallas, TX and delivery times within the Unites States vary from 1-5 business days.
Autoship orders are shipped monthly and will ship the same day of the month as the original order day. For months in which the shipping day lands on a weekend or holiday, the order will ship the next business day following the order date. Customer’s credit card will be billed the same amount as the originating order. Autoship orders may be cancelled at any time, without penalty or fees, by notifying Customer Support at [email protected] or by calling 833-334-5433.
Orders for delivery outside the United States are subject to international rates and must be placed via email to [email protected] or by calling 833-334-5433 and will be processed manually. Shipping rate and delivery times will be communicated to the customer for their approval and payment.
Apex Health makes every effort to insure the quality and efficacy of its products. Products offered by Apex Health, are fully tested for ingredient quality and potency, and have been processed in compliance with the highest industry standards.
Our products carry a satisfaction guarantee. In the event, you are not completely satisfied with your product you may return it to our shipping facility for a full refund. Simply return the unused or empty bottle with 45 days of purchase for a full refund. Information for required for returning you product is full name and address as well as your date of purchase and reason for your returning the product.
Products received by customers of Apex Health that have been damaged during shipment will be replaced by Apex Health. Customer must notify us within 5 days of delivery that they have received damaged products. Upon notification and return of the damaged product, Apex Health will replace the product or products at no cost to the customer.
In the event a customer or distributor receives an order that is not consistent with the order of record, whether ordered online, or phone, Apex Health will replace the incorrect item/s with what was originally ordered. Such replacement is subject to the customer returning the incorrect item/s to Apex Health. Apex Health will credit the customer for shipping the returned item/s.
If a customer wishes to return a product in exchange of either another product offered by Apex Health or to receive a credit to be applied to a future purchase, customer must notify Apex Health within 30 days of receipt of the product to be exchanged. Products to be exchanged must be returned to Apex Health within 10 days of notification. Products exchanged must be returned postpaid.